Frequently Asked Questions
Q: Do I need a referral from a GP?
A: No, you can make an appointment straight away without any referral. In order to receive a rebate from Medicare, you must be referred by your GP, Psychiatrist or Pediatrician. For more information about Medicare rebates, click here.
Q: How do I make an appointment?
A: To arrange an appointment is easy! Click on the book now button at the bottom of this page to be directed to our client portal. Call 02 7202 9474. Or email firstname.lastname@example.org.
Q: What shall I bring to the first session?
A: If you will be claiming a Medicare rebate for the sessions – please bring letters of referral, a copy of your Mental Health Care Plan and Medicare card. If you wish to claim using your health insurance - your private health fund membership card.
Think about what you would like to achieve from the sessions – your goals and how you would like your life to be different. Some people find it helpful to make some notes and bring them along to the first session.
Q: What happens at the initial assessment session?
A: A few personal details will be gathered – including Medicare details for online claiming, and you may be asked to complete a brief questionnaire asking you about how you have been feeling over the past week including today. Your psychologist will review any referral letters or copies of mental health care plans.
The two main aims of the initial assessment session are to: discuss the issues that have brought you to the session, and to outline how we can help you. You will be asked a series of questions about the main problems that you have been experiencing, including your feelings, physical symptoms, thoughts, and what you have been doing to cope with your problems. We will discuss how the issues have impacted your daily life and what stressful events you may have experienced in the years prior to the problems developing. We will cover your family and medical history, your relationships, your activity level, and your goals and expectations for the program. At the end of the session there will be a brief discussion of the session plan and an opportunity for you to ask any questions.
Q: How long are the sessions?
A: All sessions, including the initial assessment, are 50 minutes duration.
Q: How many sessions will I need to attend?
A: It depends on the complexity and the chronicity of the problems that you are experiencing. You will need to attend the initial comprehensive assessment so that a careful analysis of the problems can be undertaken. An individual treatment plan can then be developed, and you can collaboratively prioritise the session plan with your psychologist.
Website Legal Disclaimer
The information contained in this website is for general guidance on matters of interest only. The application and impact of laws can vary widely based on the specific facts involved. Given the changing nature of laws, rules and regulations, and the inherent hazards of electronic communication, there may be delays, omissions or inaccuracies in information contained in this site.
Accordingly, the information on this site is provided with the understanding that the authors and publishers are not herein engaged in rendering legal, accounting, tax, or other professional advice and services. As such, it should not be used as a substitute for consultation with professional accounting, tax, legal or other competent advisers.
Before making any decision or taking any action, you should consult a Hall Psychology professional.
While we have made every attempt to ensure that the information contained in this site has been obtained from reliable sources, The Company is not responsible for any errors or omissions, or for the results obtained from the use of this information.
All information in this site is provided "as is", with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose.
In no event will the Company, its related partnerships or corporations, or the partners, agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in this site or for any consequential, special or similar damages, even if advised of the possibility of such damages.
Certain links in this site connect to other web sites maintained by third parties over whom the Company has no control. The Company makes no representations as to the accuracy or any other aspect of information contained in other web sites.
This policy relates to the Company's collection and handling of personal information that is covered by the Privacy Act. It is not intended to cover categories of personal information that are not covered by the Privacy Act.
Collection of personal information
The Company collects and holds personal information from clients, customers, employees, contractors and other individuals. We collect and hold this information when it is necessary for business purposes.
The main types of personal information the Company collects and holds relate to the contact details and organisational roles of our clients, suppliers and other business contacts. Typically, this information includes names, addresses, telephone numbers, e-mail addresses and job titles. In the course of providing professional services to our clients, we may collect and hold more detailed personal information such as Tax File Numbers (TFN), bank statements, tax returns and other financial and personal information.
We collect most information directly from individuals when we deal with them. The personal information we collect may be provided in forms filled out by individuals, face to face meetings, email messages, telephone conversations, when you use our websites or our social media, or by third parties. If you contact us, we may keep a record of that contact.
Because of the nature of our business, it is generally impracticable for us to deal with individuals on an anonymous basis or through the use of a pseudonym, although sometimes this is possible (for example, when seeking staff or client feedback generally).
Use of personal information
The main purposes for which we collect, hold and use personal information are:
· to provide our services;
· to respond to an individual's request;
· to maintain contact with clients;
· to keep clients and other contacts informed of the services we offer and industry developments that may be of interest to them, and to notify them of service offerings, seminars and other events we are holding;
· for general management and reporting purposes, such as invoicing and account management;
· for recruitment purposes;
· for purposes related to the employment of our personnel and providing internal services to our staff; and
· other purposes related to our business.
If you choose not to provide us with personal information, we may be unable to do such things.
We may collect, hold and use personal information about individuals to market our services, including by email. However, individuals always have the opportunity to elect not to receive further marketing information from us by emailing us at email@example.com. Please allow 14 days for your request to be processed. Alternatively, if we have contacted you by email, you may use the unsubscribe function in that email to notify us that you do not want to receive further marketing information from us by email.
If we collect, hold or use personal information in ways other than as stated in this policy, we will ensure we do so pursuant to the requirements of the Privacy Act.
Employee records are not generally subject to the Privacy Act and therefore this policy may not apply to the handling of information about employees by the Company. For information about our practices relating to employee information, please contact us directly.
Disclosure of personal information
The Company does not routinely disclose personal information to other organisations unless:
· use or disclosure is permitted by this policy;
· we believe it is necessary to provide you with a product or service which you have requested (or, in the case of a partner, employee or contractor of the Company, it is necessary for maintaining or related to your role at the Company);
· to protect the rights, property or personal safety of any member of the public or a customer of the Company or the interests of the Company;
· some or all of the assets or operations of the Company are or may be transferred to another party as part of the sale of some or all of the Company's business;
· you give your consent; or
· such disclosure is otherwise required or permitted by law, regulation, rule or professional standard.
We may also share non-personal, de-identified and aggregated information for research or promotional purposes. Except as set out in this policy, we do not sell to or trade personal information with third parties.
The Company uses a range of service providers to help us maximise the quality and efficiency of our services and our business operations (including internal business requirements, such as recruitment and human capital requirements). This means that individuals and organisations outside of the Company will sometimes have access to personal information held by us and may collect or use it from or on behalf of the Company. This may include, but is not limited to, independent contractors and consultants, travel service providers, mail houses, off-site security storage providers, information technology providers, event managers, credit managers and debt collecting agencies.
We require our service providers to adhere to our privacy guidelines and not to keep, use or disclose personal information we provide to them for any unauthorised purposes.
If the Company's staff obtain products or services offered by a third party pursuant to an agreement or arrangement between that third party and the Company, such as a credit card provider, we may provide your personal information to that third party, including information that relates to your use of such services.
Privacy on Our Web Sites and Applications
This policy also applies to any personal information we collect via our websites, including [website] and applications including mobile applications, in addition to personal information you provide to us directly - such as where you make a request or complete a registration or order form.
In order to properly manage our websites and applications, we may log certain statistics about the users of the facilities, for example the users' domains and browser types. None of this information specifically identifies an individual and it is used solely to ensure that our websites and applications provide the best possible navigational experience for users.
Cookies and web beacons are used on some of the Company websites.
A web beacon is a clear picture file used to keep track of your navigation through a website. Along with cookies, web beacons help us gain an understanding of how users of the Company websites navigate through and process the content contained in those websites. On occasion the Company will advertise on third party websites. As part of the tracking process for advertising campaigns we may at times use web beacons to count visitors who have come to the Company websites after being exposed to the Company advertising on a third-party site.
We do not use this technology to access your personal information.
If you have registered an account with us, you will be identified by a username and password when you log into our website or applications. The information we collect about members' use of our websites may be used for measuring use and performance and in assisting to resolve any technical difficulties.
Security of Personal Information
Depending on the purpose for which we have collected personal information (for example, registration for a the Company event or a request for particular information or material), we may store some of the information electronically in our customer relationship management system. Some or all of this personal information may be available to partners and authorised staff of the Company for use in accordance with this policy.
The Company will endeavour to take all reasonable steps to keep secure any information which we hold about you, whether electronically or in hard-copy, and to keep this information accurate and up to date. We also require our employees and data processors to respect the confidentiality of any personal information held by the Company.
The Company aims to achieve industry best practice in the security of personal information which it holds. It is our policy not to retain personal information once there is no longer a legal or business need for us to do so.
Access to Information
We will provide access to personal information upon request by an individual, except in the limited circumstances in which it is permitted for us to withhold this information (for instance, where granting access would infringe another person's privacy).
When you make a request to access personal information, we will require you to provide some form of identification (such as a driver's licence or passport) so we can verify that you are the person to whom the information relates. In some cases we may also request an administrative fee to cover the cost of access.
If at any time you want to know what personal information we hold about you, you may contact us by emailing us at firstname.lastname@example.org
Corrections and Concerns
If you believe that information we hold about you is incorrect or out of date, or if you have concerns about how we are handling your personal information, please contact us and we will try to resolve those concerns.
If you wish to have your personal information deleted, please let us know and we will take reasonable steps to delete it (unless we need to keep it for legal or internal risk management reasons, or compliance with our professional obligations).