Frequently Asked Questions - Psychological Treatment
Do I need a referral from a GP?
No, you can make an appointment straight away without any referral.
How do I make an appointment?
To arrange an appointment is easy! Email [email protected]. Please note that our enquiry response time is 3 business days. The office contact numbers, website and email address are not monitored at all times.
How long are the consultations?
We offer 50 minute sessions including the initial assessment. Each individual's needs will be carefully assessed to determine the most appropriate session duration at each stage of the treatment.
How many sessions will I need to attend?
At your first session your psychologist will listen carefully to your story. Together you will create a plan to help you achieve your goals. Treatment duration depends on the number, complexity, and chronicity of the presenting problems.
What if I'm finding it hard to seek help?
We understand it's not easy to reach out. We make it easy - you can book and register online yourself. We will guide you through the process with care and understanding.
Can I get a rebate?
Medicare rebates are available for a range of psychological services. We provide online claiming of Medicare rebates. Any out-of-pocket expenses will count towards the Medicare Safety Net. The Medicare Safety Net is designed to protect high users of health services from large out-of-pocket expenses.
Most private health insurers offer rebates on psychological services. Rebates vary based on your level of cover. Check with your fund to see if you are covered.
You may use a combination of Medicare and private rebates to help fund your treatment – for example, you may claim a rebate for the first session using your private health cover and then claim subsequent sessions through Medicare.
Most private health insurers offer rebates on psychological services. Rebates vary based on your level of cover. Check with your fund to see if you are covered.
You may use a combination of Medicare and private rebates to help fund your treatment – for example, you may claim a rebate for the first session using your private health cover and then claim subsequent sessions through Medicare.
What are the advantages of online consultations?
No need to take the time to travel to your appointment. You can be seen from the comfort of your own home, your office, or anywhere that you may travel. Schedule your appointment at a time convenient to you, with complete privacy. Enter our virtual waiting room from any device and internet browser in a secure environment that leaves no digital footprint from any participant. You just need a 50 minute window to book into your diary.
Connecting is so easy - at your appointment time just enter our virtual waiting room (see top right hand corner of this page above). We use Healthdirect video call for our consultations which is purpose-built for health settings and designed for clinician-to-client consultations.
Please make sure you are available for your call / videoconference at the scheduled time and are in a quiet and confidential location.
Connecting is so easy - at your appointment time just enter our virtual waiting room (see top right hand corner of this page above). We use Healthdirect video call for our consultations which is purpose-built for health settings and designed for clinician-to-client consultations.
Please make sure you are available for your call / videoconference at the scheduled time and are in a quiet and confidential location.
How do I attend a video appointment?
If you are attending your appointment through Telehealth video, please click on the "Enter out virtual waiting area" button above or use the following link to access the TeleHealth Portal: https://videocall.direct/hallclinicalpsychology
Enter your name and phone number when prompted. You will enter the online waiting area and the consultation will proceed when the clinician arrives. Please note that the web address is the same for each video consultation so you can bookmark the page for ease of access.
Enter your name and phone number when prompted. You will enter the online waiting area and the consultation will proceed when the clinician arrives. Please note that the web address is the same for each video consultation so you can bookmark the page for ease of access.
How do I attend a phone consultation?
For a phone consultation, please wait for your therapist to call you at the appointment time.
What if I need help right now?
Please note that Hall Psychology & Coaching does not provide a crisis or emergency service. The office contact numbers, website and email addressed are not monitored at all times. If you need help urgently please go to the emergency department of your local hospital or contact: Lifeline on 13 11 14 or lifeline.org.au; Suicide Call-back Service: 1300 659 467