Terms & Conditions
Telehealth
Telehealth includes telephone or videoconferencing. The psychological services provided are bound by the legal requirements of the National Privacy Principles from the Privacy Amendment (Private Sector) Act 2000 and the Health Privacy Principles from the NSW Health Records and Information Privacy Act 2002. Please be aware that you are responsible for any costs incurred in relation to the provision of your own software, hardware and data usage associated with this Telehealth service.
Privacy in online communications
The privacy of any form of communication via the internet or a mobile device is potentially vulnerable and limited by the security of the technology. We will not make recordings of any sessions or use material from sessions for purposes other than delivering a service to you. We ask you to not make recordings of sessions and not to use materials from our sessions for purposes other than therapy. If you wish to record sessions or use session material for other purposes, you must seek your psychologist’s consent to do so.
Client information
Personal information will be recorded as a necessary part of your assessment and treatment. The information includes personal information such as name, address, contact phone numbers, and other information relevant to the psychological service being provided. To provide you with the most effective treatment, it is often necessary for your psychologist to collaborate with other professionals involved in your care and authorised practice administration and clinical staff (especially those involved in the initial referral process or when psychologists are under supervision). The information is retained in order to document what happens during sessions, and enables the psychologist to provide a relevant and informed psychological service. Electronic and paper records are kept in secure storage.
Requests for access to client information
In the course of providing treatment your psychologist is likely to record not only factual material, but also their personal thoughts and comments that arise out of the therapeutic session. There are some circumstances in which access may be denied, for example where the access poses a serious threat to the life or health of a person. Requests to access personal information will be responded to within 14 days of application and an appointment may be made for clarification purposes.
Attendance and timing
All sessions will need to finish after 50 minutes to allow time for administration, such as forwarding documents and record keeping requirements and to manage the schedule for the next client.
Contact between sessions
Phone and e-mail contact between sessions is limited to rescheduling appointments or emergency situations only. If issues arise between sessions please make a note of them and bring them to your next session for discussion.
Consultation fees
Any session fees due must be paid prior to or at the time of consultation. Please ensure that you have sufficient funds in your account on the day of the consultation, prior to your appointment time. With your consent, we use a third party provider to securely and conveniently store your credit card for future transactions, in a secure and Payment Card Industry-compliant manner. Transaction bank fees will apply for all payments. Please note that appointments before 9am or after 5pm incur a $10 surcharge.
Cancellations
Cancelled sessions will be billed as follows:
0–24 hours notice: 50% of fee
24–48 hours notice: 25% of fee
Failure to attend with no notice: Full fee
Cancellation fees will only be charged if no replacement service is billed for lost time.
0–24 hours notice: 50% of fee
24–48 hours notice: 25% of fee
Failure to attend with no notice: Full fee
Cancellation fees will only be charged if no replacement service is billed for lost time.
Crisis and emergency
Please note that Hall Psychology & Coaching does not provide a crisis or emergency service. The office contact numbers, website and email address are not monitored at all times. If you need help urgently please go to the emergency department of your local hospital or contact: Lifeline on 13 11 14 or lifeline.org.au; Suicide Call-back Service: 1300 659 467; Beyond Blue COVID-19 service: 1800 512 348; coronavirus.beyondblue.org.au
Please note
The information contained in this website is for general guidance on matters of interest only. The application and impact of laws can vary widely based on the specific facts involved. Given the changing nature of laws, rules and regulations, and the inherent hazards of electronic communication, there may be delays, omissions or inaccuracies in information contained in this site.
Accordingly, the information on this site is provided with the understanding that the authors and publishers are not herein engaged in rendering legal, accounting, tax, or other professional advice and services. As such, it should not be used as a substitute for consultation with professional accounting, tax, legal or other competent advisers.
Before making any decision or taking any action, you should consult a Hall Psychology & Coaching professional.
While we have made every attempt to ensure that the information contained in this site has been obtained from reliable sources, The Company is not responsible for any errors or omissions, or for the results obtained from the use of this information.
All information in this site is provided "as is", with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose.
In no event will the Company, its related partnerships or corporations, or the partners, agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in this site or for any consequential, special or similar damages, even if advised of the possibility of such damages.
Certain links in this site connect to other web sites maintained by third parties over whom the Company has no control. The Company makes no representations as to the accuracy or any other aspect of information contained in other web sites.
The information contained in this website is for general guidance on matters of interest only. The application and impact of laws can vary widely based on the specific facts involved. Given the changing nature of laws, rules and regulations, and the inherent hazards of electronic communication, there may be delays, omissions or inaccuracies in information contained in this site.
Accordingly, the information on this site is provided with the understanding that the authors and publishers are not herein engaged in rendering legal, accounting, tax, or other professional advice and services. As such, it should not be used as a substitute for consultation with professional accounting, tax, legal or other competent advisers.
Before making any decision or taking any action, you should consult a Hall Psychology & Coaching professional.
While we have made every attempt to ensure that the information contained in this site has been obtained from reliable sources, The Company is not responsible for any errors or omissions, or for the results obtained from the use of this information.
All information in this site is provided "as is", with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose.
In no event will the Company, its related partnerships or corporations, or the partners, agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in this site or for any consequential, special or similar damages, even if advised of the possibility of such damages.
Certain links in this site connect to other web sites maintained by third parties over whom the Company has no control. The Company makes no representations as to the accuracy or any other aspect of information contained in other web sites.