Terms and Conditions
Telehealth
Please make sure you are available for your call / videoconference at the scheduled time and are in a quiet and confidential location.
In response to COVID-19, the Australian government has introduced the ability of psychologists to offer Medicare rebated Telehealth services to all clients under a Mental Health Care Plan. Telehealth includes telephone or videoconferencing.
The psychological services provided are bound by the legal requirements of the National Privacy Principles from the Privacy Amendment (Private Sector) Act 2000 and the Health Privacy Principles from the NSW Health Records and Information Privacy Act 2002.
Please be aware that you are responsible for any costs incurred in relation to the provision of your own software, hardware and data usage associated with this Telehealth service.
In response to COVID-19, the Australian government has introduced the ability of psychologists to offer Medicare rebated Telehealth services to all clients under a Mental Health Care Plan. Telehealth includes telephone or videoconferencing.
The psychological services provided are bound by the legal requirements of the National Privacy Principles from the Privacy Amendment (Private Sector) Act 2000 and the Health Privacy Principles from the NSW Health Records and Information Privacy Act 2002.
Please be aware that you are responsible for any costs incurred in relation to the provision of your own software, hardware and data usage associated with this Telehealth service.
Video consultation
If you are attending your appointment through Telehealth video, please click on the "Enter out virtual waiting area" button above or use the following link to access the TeleHealth Portal: https://videocall.direct/hallclinicalpsychology
Enter your name and phone number when prompted. You will enter the online waiting area and the consultation will proceed when the clinician arrives. Please note that the web address is the same for each video consultation so you can bookmark the page for ease of access.
Enter your name and phone number when prompted. You will enter the online waiting area and the consultation will proceed when the clinician arrives. Please note that the web address is the same for each video consultation so you can bookmark the page for ease of access.
Phone consultation
For a phone consultation, please wait for your therapist to call you at the appointment time.
Privacy in online communications
The privacy of any form of communication via the internet or a mobile device is potentially vulnerable and limited by the security of the technology. We will not make recordings of any sessions or use material from sessions for purposes other than delivering a service to you. We ask you to not make recordings of sessions and not to use materials from our sessions for purposes other than therapy. If you wish to record sessions or use session material for other purposes, you must seek your psychologist’s consent to do so.
Client information
Personal information will be recorded as a necessary part of your assessment and treatment. The information includes personal information such as name, address, contact phone numbers, and other information relevant to the psychological service being provided. To provide you with the most effective treatment, it is often necessary for your psychologist to collaborate with other professionals involved in your care and authorised practice administration and clinical staff (especially those involved in the initial referral process or when psychologists are under supervision). The information is retained in order to document what happens during sessions, and enables the psychologist to provide a relevant and informed psychological service. Electronic and paper records are kept in secure storage.
Requests for access to client information
In the course of providing treatment your psychologist is likely to record not only factual material, but also their personal thoughts and comments that arise out of the therapeutic session. There are some circumstances in which access may be denied, for example where the access poses a serious threat to the life or health of a person. Requests to access personal information will be responded to within 14 days of application and an appointment may be made for clarification purposes.
Attendance and timing
All sessions will need to finish after 50 minutes to allow time for administration, such as forwarding documents and record keeping requirements and to manage the schedule for the next client.
Contact between sessions
Phone and e-mail contact between sessions is limited to rescheduling appointments or emergency situations only. If issues arise between sessions please make a note of them and bring them to your next session for discussion.
Consultation fees
Any session fees due must be paid prior to or at the time of consultation by EFTPOS, Mastercard, or Visa. Please ensure that you have sufficient funds in your account on the day of the consultation, prior to your appointment time.
Cancellations
Cancelled sessions will be billed in accordance with the recommended fee schedule of the Australian Psychological Society, as follows:
0–24 hours notice: Full fee
24–48 hours notice: 50% of fee
Failure to attend with no notice will be billed at the full session fee
Cancellation fees will only be charged if no replacement service is billed for lost time.
0–24 hours notice: Full fee
24–48 hours notice: 50% of fee
Failure to attend with no notice will be billed at the full session fee
Cancellation fees will only be charged if no replacement service is billed for lost time.
